Knowledgebase

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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

» Subcategories:

 
Installing the software
Getting started
General questions
Using the software
Submission errors
Printing accounts and iXBRL
 

» Articles in this category:

 
Introduction Article rated 3.3/5.0
We have designed Comprehensive Accounts to be straightforward to use and hope that users will soon familiarise themselves with the menu driven system, questions, tips and automatic reports and printed...
How do I reply to a support ticket? Article rated 2.6/5.0
The emails you receive from our support ticket system will contain a link in the message body which, if you click it, should take you directly to your ticket’s page in our web site. The link will b...
How do I find my support ticket in your knowledgebase? Article rated 2.6/5.0
All support tickets are uniquely identified by their ticket number or Tracking ID, which is assigned when a support ticket is first submitted. Enter your tacking ID in the following web page to fin...
How do I add an attachment to a support ticket? Article rated 3.0/5.0
You can attach up to three files to each reply you make on a support ticket. These could be screenshots of the software to illustrate the issue you are explaining or a backup of your data for us to i...
 


» Top Knowledgebase articles: Views
 First use 956
 Will I be able to send my client companies their Accounts in print or PDF? 898
 Accounts menu 843
 Will I be able to “personalise” the Notes to the Accounts? 785
 Data menu 744
 Can I import my Accounts data from Excel or Sage? 660
 Introduction 585
 Will I have to enter Comparative Figures for the Previous Year? 564
 Exactly how does the annual licence fee work? 459
 Help menu 370
 
» Latest Knowledgebase articles: Date added
 The Accounting Period start or end date is missing and/or the CRN in the accounts does not match the CRN on the CT600 2014-01-08 15:09:10
 Why can't I enter a director's appointment or retirement date? 2013-06-25 12:09:25
 How do I add an attachment to a support ticket? 2013-06-11 07:58:55
 How do I find my support ticket in your knowledgebase? 2013-03-01 11:33:48